Refund Policy

is a digital access product. Once your … access window is unlocked, the content becomes immediately available to you, so refund eligibility is limited by the nature of the product.

1. Digital access product

Your … purchase unlocks … of streaming access to the audiobook, PDF and captions. Nothing is shipped and no physical goods are sold.

2. Refund eligibility (placeholder)

Refunds may be considered in the following situations, subject to review by our support team:

• A payment was successfully charged but access was not unlocked due to a verified technical fault on our side.
• You were charged twice for the same order due to a duplicate payment.
• You paid but immediately requested a refund [refund window in days to be finalised by admin] and had not used the service in a material way.

3. Failed or duplicate payments

If a payment fails, no access is granted and no amount should be captured. If your bank statement shows a debit for a failed transaction, contact us with the payment reference and we will help reconcile it with the payment gateway.

4. No automatic refund for partial consumption

A refund will not be issued merely because you have finished only a portion of the audiobook, changed your mind, or no longer wish to use the service during your … access period.

5. How to request a refund

Send a request through our Contact page including your registered email, order or payment reference, and a short description of the issue.

6. Processing time

Approved refunds are typically processed within [processing time in business days to be finalised by admin] to the original payment method. The time for the amount to appear in your account depends on your bank or card issuer.

7. Final decision

All refund decisions are made by us in good faith and are final, subject to the rights available to you under applicable consumer protection law.